Template Creation Estimated reading: 2 minutes 134 views Step-by-Step Instructions Navigate to the “Templates” section from the dashboard. Click on “Templates”, then select “WhatsApp”. Click on “Add WhatsApp Template” to begin creating a new template. Template Categories in Pingtochat Pingtochat supports three main template categories, each designed for specific types of communication: 1. Authentication Used for identity verification, such as: OTPs (One-Time Passwords) Login confirmations 2. Marketing Supports both text and media formats. Ideal for promotional campaigns and user engagement using: Rich content Offers Announcements 3. Utility Also supports text and media formats. Best suited for sending: Notifications Reminders Transactional alerts ✉️ Message Types Templates can be created in two main message types: 1. Text Simple, clear, text-only messages for quick communication. 2. Media Rich content messages that can include: Image – Share photos or visuals. Video – Send short video clips. Document – Attach PDFs, Word files, Excel sheets, etc. Button Types Enhance user interaction by adding buttons to your messages. Available types include: Quick Reply Button▪ Offers predefined responses for fast replies. Visit Website Button▪ Directs users to a specific webpage. URL Button▪ Opens a designated URL in the browser. Phone Number Button▪ Enables users to make a direct phone call. WhatsApp Number Button (Call on WhatsApp)▪ Initiates a call directly on WhatsApp to a selected contact. Copy Offer Code Button▪ Lets users copy a promotional or offer code to their clipboard. Whatsapp Template list view image Only templates with Active status can be used to send messages. We also provide options to edit or delete templates. If a template is edited, it will be resubmitted for approval, and the status may take some time to update accordingly.
