Support Menu Estimated reading: 1 minute 124 views Manage Tickets Navigate to the Admin in Dashboard. Go to the Support menu Select Manage Tickets. This section displays all support tickets submitted by users. The admin can communicate with users by sending messages in a chat-like interface. The admin has the ability to: Cancel a ticket Close a ticket Reopen a ticket if it was previously canceled or closed If a ticket is canceled, the admin can still open it again to continue addressing the issue. image Sales Enquiry Navigate to the Admin in Dashboard. Go to Support Select Sales Enquiry menu. This section displays all sales-related issues submitted by users. The admin can assign each sales enquiry to a sales support user. A list of all sales support users associated with the admin is available for selection. The admin selects a sales support user and assigns the enquiry to them. The status of each assigned enquiry is also shown, such as Completed or Processing or Review image
